Documentation

Subscription

Does guest needs to pay?

No, all invited participants to your project can work on your project for FREE regardless of the permissions given.

What is the cost to keep archived projects?

ZERO, you can keep as much archived projects as you want for no extra cost, even if you have no subscription.

You can restore a project at any given time, if your subscription allows you to.

Do you offer trial version?

No, but you can create an account on Free plan and discover jikan. The "Free" plan will allow you to test Jikan for 1 project.

Create a free account now

What happen when my subscription expire?

Subscription are automatically renewed unless you request to cancel your subscription.

What happen when I cancel my subscription?

What happen when I cancel my subscription?

You current plan will still be active until the expiry date. After that date:

  • All your active projects (except 1) will be archived automatically
  • All guests on your active projects will be removed

How to cancel my subscription?

  • Go to Account
  • Click on "Manage subcription"
  • Then on your current plan, click on the button "Cancel plan"

What happen when I upgrade plan?

When you upgrade your subscription plan:

  • The expiry date remains the same
  • You only pay the difference pro rata based.

Let's look at an example:

  • You've purchased a "Basic Plan" for 48 USD (4 USD /month)
  • After 6 months you decide to upgrade to the "Pro Plan" (16 USD /month).

When you upgrade, you'll only pay:

6 months of the Pro Plan (16 x 6) - 6 months of Basic Plan (4 x 6)

96 - 24 = 72 USD

Go to account

What happen when I downgrade plan?

When you downgrade your subscription plan:

  • The expiry date remains the same

If the downgrade occurs before the expiry date :

  • You will have nothing to pay
  • You will have credit that will be automatically applied to upcoming payments until it runs out.

Go to account

How can i update my payment details?

  • Go to your account
  • Click on "Manage subscriptions"
  • You'll then be redirected to the payment page where you will see your active plan
  • Below it you will see an update link that you can click to update your payment details
Active plan view

We remind you that all payments are managed by paddle.com

Can i get a refund?

You can get a refund if you claim a refund within 15 days after purchase. After 15 days, you won't get any refund.

To claim a refund, simply send us a ticket.

We remind you that all payments are managed by paddle.com